Company owners, executives and advisers are generally focused on business operations and performance. Most delay attention to their enterprise value for another day. Yet a company’s value is significantly influenced by a business’s operation and performance, and an understanding of the components of value. It’s value that is of prime importance to lenders, vendors, potential partners, suitors and some customers – all of who play a pivotal role in a company’s future.
Most people think about leading others when they hear or read the term "Leadership," but it's really about self-leadership. How can you lead others on the job or at home if you are not effectively living your own life? When I work with clients on leadership development, we typically start by exploring two key areas of their performance. The 1st is, discovering what they are the best at, or their strengths and 2nd, how authentic they are as a person. Once we understand these two key areas of their personality, it allows us to explore ways to leverage their strengths toward improving performance.
It's tough to be aware of your blind spots without help.
According to author, Jeffrey Gitomer "Customer Satisfaction is Worthless, Customer Loyalty is Priceless"
I work for an Electrical Contracting business where I took part in the Customer Loyalty Training led by Norm Gauthier. I have been working in the customer service industry for over 20 years and felt I didn’t need this training. However, I ended up not only attending, but looking forward to every class.
Twin City Electric & Alarms
Executive Coaching & Consulting - Boston, MA
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