Organizational Development

D.I.A.L.O.G. Assessment

Data Indicating the Alignment of Organizational Goals

D.I.A.L.O.G. is a web-based survey evaluation instrument that measures the perceptions of the people within an organization against the seven categories that represent the Baldrige Award Criteria for Performance Excellence. The survey can be administered selectively or across the entire organization to determine if people understand the strategy, are committed to the overall goals of the organization and whether they are creatively involved in meeting customer needs. The reported data also provides a valuable tool for identifying specific areas that may need to be addressed and areas of strength which can be capitalized on.

The seven major categories of Assessment are:

  • Leadership
  • Strategic Planning
  • Customer Focus
  • Information and Analysis
  • Human Resources Development and Management
  • Process Management
  • Business Results

Our clients receive a detailed analysis of the data, which provides objective insight into their organization, plus identification of possible disconnects across the business. Using this information, you are able to determine actions and priorities to address obstacles within your organization that are impacting your performance. D.I.A.L.O.G. can also provide key information to be used as an effective benchmarking tool to measure results and continuous improvement.

Contact us for more information about how this process can work for you.

Since meeting Norman in 1998 and having the luxury of working with him I have both flourished in my career and my personal life. Norman opened my eyes and made me aware of what was happening in my environment. He strengthened my leadership skills and boosted my confidence; as a result I have been promoted twice and recognized for executive training. Norman was able to quickly assess my business issue and using his many techniques would come up with the right solutions. As a result I was able to successfully rebuild two organizations focused on learning and development. Norman’s ability to quickly break down complex situations/issues and develop solutions is just amazing to me. I am grateful to have met and been coached by a highly skilled professional such as Norman. I continue to learn from him every time I converse with him. I do not believe I could have reached my potential today both personally and professionally without his guidance.

L. Ranieri,
Director Technical Operations

Executive Coaching & Consulting - Boston, MA

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