Organizational Development

D.I.A.L.O.G. Assessment

Data Indicating the Alignment of Organizational Goals

D.I.A.L.O.G. is a web-based survey evaluation instrument that measures the perceptions of the people within an organization against the seven categories that represent the Baldrige Award Criteria for Performance Excellence. The survey can be administered selectively or across the entire organization to determine if people understand the strategy, are committed to the overall goals of the organization and whether they are creatively involved in meeting customer needs. The reported data also provides a valuable tool for identifying specific areas that may need to be addressed and areas of strength which can be capitalized on.

The seven major categories of Assessment are:

  • Leadership
  • Strategic Planning
  • Customer Focus
  • Information and Analysis
  • Human Resources Development and Management
  • Process Management
  • Business Results

Our clients receive a detailed analysis of the data, which provides objective insight into their organization, plus identification of possible disconnects across the business. Using this information, you are able to determine actions and priorities to address obstacles within your organization that are impacting your performance. D.I.A.L.O.G. can also provide key information to be used as an effective benchmarking tool to measure results and continuous improvement.

Contact us for more information about how this process can work for you.

Norm guided me through a process of reorganizing my department in a way that engaged and energized the whole team. In many ways, I attribute much of my success as a manager to the lesssons that I learned from him. I learned through the insight he shared and coaching that he was truly interested in my success. His honest, tell it like it is approach, combined with his ability to impart his considerable knowledge using clear messages, was helpful in revealing my current (and hidden) strengths, and also come to grips with areas that need improvement.

A. Waples,
Consulting Manager

Executive Coaching & Consulting - Boston, MA

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