Supervision

Organizational Development

In today's business, the supervisor or team leader is the main link between the organizational goals and the people who are responsible for the daily activities that make those goals a reality. Because of the necessary and integral role that this position plays, it is obvious that good supervisors and team leaders are key to the success of any organization.

Many everyday decisions required within this role effect profits, productivity, service levels, as well as attitudes, and morale. With a role and function of this magnitude, it would seem logical that the process of becoming a supervisor and team leader would require years and years of training in the required skills. Almost universally, today's supervisory force is made up of men and women who have been promoted from being a super worker to being a supervisor or team leader.

Attitude Development:

Attitude is the basis of all individual behavior. The effectiveness of supervisors will depend on their behavior in a given situation. Improved results and productivity begins by developing the attitudes that govern behavior.

Behavior Management Skills:

Better than 50% of a supervisor's or team leader's time is spent managing other people. To be effective in this role, it is important that the individual develop the skills necessary to effectively communicate and maximize productivity.

Goal Accomplishment:

A supervisor not only sets goals, but also needs to determine how they will be achieved, what obstacles must be overcome in the process, and the time line necessary. The Supervision process provides a proven goal accomplishment model that can be immediately applied to any organization.

Critical Issues Covered Within the Process:

The Roles and Functions of a Successful Supervisor or Team Leader
Effective Organizational and Personal Goal Setting
Developing Confidence
Managing and Controlling Your Use of Time
Understanding Human Needs
Motivating Improved Performance
Creating Environment for Growth
The Art of Listening
Taking Corrective Action
Delegation
Decision Making
Problem Solving

Contact us for more information about how this process can work for you.

I was referred to Norman Gauthier in 1997 by my manager who was also a client of his. I had recently taken a challenging new position within a rapidly growing financial services company. In our first meeting I was amazed at how quickly Norm was able to identify certain behaviors and habits that were impeding success in my new role. We met on several occasions afterwards, following up on and tuning my professional development plan. I began to see results almost immediately, and today look back on this as a soul searching experience that helped charge my career for the next decade. I thoroughly enjoyed these meetings as well, and I know that many of my colleagues in the organization were also benefiting from Norm’s coaching.

I highly recommend Norm to organizations and professionals looking to maximize their potential and who are open to change and having an honest look at themselves. Over the last decade I have kept in touch with Norm. Over time I have observed how he is particularly in tune with how The Organization has evolved amid technological and other changes. He is also genuinely interested in my progress and seeing that I’m maintaining my edge. Whenever we get together, I always learn something new that helps me.

Dan Doherty,
Technical Director Software Development