Organizational Development

Supervision

In today's business, the supervisor or team leader is the main link between the organizational goals and the people who are responsible for the daily activities that make those goals a reality. Because of the necessary and integral role that this position plays, it is obvious that good supervisors and team leaders are key to the success of any organization.

Many everyday decisions required within this role effect profits, productivity, service levels, as well as attitudes, and morale. With a role and function of this magnitude, it would seem logical that the process of becoming a supervisor and team leader would require years and years of training in the required skills. Almost universally, today's supervisory force is made up of men and women who have been promoted from being a super worker to being a supervisor or team leader.

Attitude Development:

Attitude is the basis of all individual behavior. The effectiveness of supervisors will depend on their behavior in a given situation. Improved results and productivity begins by developing the attitudes that govern behavior.

Behavior Management Skills:

Better than 50% of a supervisor's or team leader's time is spent managing other people. To be effective in this role, it is important that the individual develop the skills necessary to effectively communicate and maximize productivity.

Goal Accomplishment:

A supervisor not only sets goals, but also needs to determine how they will be achieved, what obstacles must be overcome in the process, and the time line necessary. The Supervision process provides a proven goal accomplishment model that can be immediately applied to any organization.

Critical Issues Covered Within the Process:

  • The Roles and Functions of a Successful Supervisor or Team Leader
  • Effective Organizational and Personal Goal Setting
  • Developing Confidence
  • Managing and Controlling Your Use of Time
  • Understanding Human Needs
  • Motivating Improved Performance
  • Creating Environment for Growth
  • The Art of Listening
  • Taking Corrective Action
  • Delegation
  • Decision Making
  • Problem Solving

Contact us for more information about how this process can work for you.

In mid-November, 2011, I was just about where I was sales-wise the year before, but I'm happy to say that by sticking to the business plan that Norman and I had worked on over the previous five to six months I reached my short-term goal for the last two months of 2011 and as a result increased total sales for the year by 8%! (and my business usually takes a slight hit in sales during the holiday season). Based on this I set a solid goal set for 2012 and I am extremely confident that I will attain it by using the skills and processes that Norman helped me to set in place. Now that we're halfway through the year I am on track with my goal and my sales to date are up 22.5% from last year! I highly recommend Heritage Hill Partners to any business owner reading this who is so busy with the day to day activities that's there's not enough time for you to plan for the future and grow your business.

Josh Donovan,
South Shore Business Checks & Printing

Executive Coaching & Consulting - Boston, MA

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