Organizational Development

Supervision

In today's business, the supervisor or team leader is the main link between the organizational goals and the people who are responsible for the daily activities that make those goals a reality. Because of the necessary and integral role that this position plays, it is obvious that good supervisors and team leaders are key to the success of any organization.

Many everyday decisions required within this role effect profits, productivity, service levels, as well as attitudes, and morale. With a role and function of this magnitude, it would seem logical that the process of becoming a supervisor and team leader would require years and years of training in the required skills. Almost universally, today's supervisory force is made up of men and women who have been promoted from being a super worker to being a supervisor or team leader.

Attitude Development:

Attitude is the basis of all individual behavior. The effectiveness of supervisors will depend on their behavior in a given situation. Improved results and productivity begins by developing the attitudes that govern behavior.

Behavior Management Skills:

Better than 50% of a supervisor's or team leader's time is spent managing other people. To be effective in this role, it is important that the individual develop the skills necessary to effectively communicate and maximize productivity.

Goal Accomplishment:

A supervisor not only sets goals, but also needs to determine how they will be achieved, what obstacles must be overcome in the process, and the time line necessary. The Supervision process provides a proven goal accomplishment model that can be immediately applied to any organization.

Critical Issues Covered Within the Process:

  • The Roles and Functions of a Successful Supervisor or Team Leader
  • Effective Organizational and Personal Goal Setting
  • Developing Confidence
  • Managing and Controlling Your Use of Time
  • Understanding Human Needs
  • Motivating Improved Performance
  • Creating Environment for Growth
  • The Art of Listening
  • Taking Corrective Action
  • Delegation
  • Decision Making
  • Problem Solving

Contact us for more information about how this process can work for you.

I work for an Electrical Contracting business where I took part in the Customer Loyalty Training led by Norm Gauthier. I have been working in the customer service industry for over 20 years and felt I didn’t need this training. However, I ended up not only attending, but looking forward to every class.

Heather,
Twin City Electric & Alarms

Executive Coaching & Consulting - Boston, MA

Copyright © 2016 Heritage Hill Partners Inc. All Rights Reserved.