Organizational Development

Organizational Development Overview

D.I.A.L.O.G. Assessment

An objective organizational web based assessment tool used to evaluate an organization's performance against the benchmark standards based on the Baldridge Award Criteria for Performance Excellence.

Leadership

Leadership development is a process designed to develop the knowledge and confidence required in the essential qualities of personal and organizational leadership. Setting goals and developing a goal driven attitude makes this an exceptional process to achieve personal and professional effectiveness.

Management

The Management Development Process is focused on helping managers develop the skills and knowledge from a strategic perspective in managing through people to accomplish organizational goals and objectives. This process is geared to new and mid-level managers.

Supervision

Supervisory development is a process that results in personal and professional growth by providing the tools needed to manage and motivate workers. This process is effective for new and existing supervisors, and group leaders.

Customer Loyalty

Customer Loyalty is a process that will help you define the difference between customer service and customer loyalty as a competitive strategy for your business - improving performance bottom line results through ?Customer Retention.

As you review our development process descriptions, keep in mind that all can be customized to your organization's unique needs and goals. We can combine elements of one or more processes to meet a unique need or to compliment programs that you may have in place. Additional components can also be integrated such as:

  • Executive Leadership
  • Managing Change
  • Creating and Communicating Your Vision
  • Creating and Achieving Balance
  • Collaboration and Teamwork
  • Developing Peak Performers
  • Our goal is to provide development experiences - that produce Measurable Results!

I work for an Electrical Contracting business where I took part in the Customer Loyalty Training led by Norm Gauthier. I have been working in the customer service industry for over 20 years and felt I didn’t need this training. However, I ended up not only attending, but looking forward to every class.

Heather,
Twin City Electric & Alarms

Executive Coaching & Consulting - Boston, MA

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