Organizational Development

Organizational Development Overview

D.I.A.L.O.G. Assessment

An objective organizational web based assessment tool used to evaluate an organization's performance against the benchmark standards based on the Baldridge Award Criteria for Performance Excellence.

Leadership development is a process designed to develop the knowledge and confidence required in the essential qualities of personal and organizational leadership. Setting goals and developing a goal driven attitude makes this an exceptional process to achieve personal and professional effectiveness.

Management

The Management Development Process is focused on helping managers develop the skills and knowledge from a strategic perspective in managing through people to accomplish organizational goals and objectives. This process is geared to new and mid-level managers.

Supervision

Supervisory development is a process that results in personal and professional growth by providing the tools needed to manage and motivate workers. This process is effective for new and existing supervisors, and group leaders.

Customer Loyalty

Customer Loyalty is a process that will help you define the difference between customer service and customer loyalty as a competitive strategy for your business - improving performance bottom line results through ?Customer Retention.

As you review our development process descriptions, keep in mind that all can be customized to your organization's unique needs and goals. We can combine elements of one or more processes to meet a unique need or to compliment programs that you may have in place. Additional components can also be integrated such as:

Executive Leadership
Managing Change
Creating and Communicating Your Vision
Creating and Achieving Balance
Collaboration and Teamwork
Developing Peak Performers
Our goal is to provide development experiences - that produce Measurable Results!

I was referred to Norman Gauthier in 1997 by my manager who was also a client of his. I had recently taken a challenging new position within a rapidly growing financial services company. In our first meeting I was amazed at how quickly Norm was able to identify certain behaviors and habits that were impeding success in my new role. We met on several occasions afterwards, following up on and tuning my professional development plan. I began to see results almost immediately, and today look back on this as a soul searching experience that helped charge my career for the next decade. I thoroughly enjoyed these meetings as well, and I know that many of my colleagues in the organization were also benefiting from Norm’s coaching.

I highly recommend Norm to organizations and professionals looking to maximize their potential and who are open to change and having an honest look at themselves. Over the last decade I have kept in touch with Norm. Over time I have observed how he is particularly in tune with how The Organization has evolved amid technological and other changes. He is also genuinely interested in my progress and seeing that I’m maintaining my edge. Whenever we get together, I always learn something new that helps me.

Dan Doherty,
Technical Director Software Development