Challenge Your Thinking

Satisfied Customers or Loyal Customers Is there a question?

Customer LoyaltyAccording to author, Jeffrey Gitomer "Customer Satisfaction is Worthless, Customer Loyalty is Priceless"

I work for an Electrical Contracting business where I took part in the Customer Loyalty Training led by Norm Gauthier. I have been working in the customer service industry for over 20 years and felt I didn’t need this training. However, I ended up not only attending, but looking forward to every class.

Twin City Electric & Alarms

Executive Coaching & Consulting - Boston, MA

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