Challenge Your Thinking

Satisfied Customers or Loyal Customers! Is there a question?

According to author, Jeffrey Gitomer "Customer Satisfaction is Worthless, Customer Loyalty is Priceless"

In mid-November, 2011, I was just about where I was sales-wise the year before, but I'm happy to say that by sticking to the business plan that Norman and I had worked on over the previous five to six months I reached my short-term goal for the last two months of 2011 and as a result increased total sales for the year by 8%! (and my business usually takes a slight hit in sales during the holiday season). Based on this I set a solid goal set for 2012 and I am extremely confident that I will attain it by using the skills and processes that Norman helped me to set in place. Now that we're halfway through the year I am on track with my goal and my sales to date are up 22.5% from last year! I highly recommend Heritage Hill Partners to any business owner reading this who is so busy with the day to day activities that's there's not enough time for you to plan for the future and grow your business.

Josh Donovan,
South Shore Business Checks & Printing

Executive Coaching & Consulting - Boston, MA

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