According to author, Jeffrey Gitomer "Customer Satisfaction is Worthless, Customer Loyalty is Priceless"
According to author, Jeffrey Gitomer "Customer Satisfaction is Worthless, Customer Loyalty is Priceless"
I work for an Electrical Contracting business where I took part in the Customer Loyalty Training led by Norm Gauthier. I have been working in the customer service industry for over 20 years and felt I didn’t need this training. However, I ended up not only attending, but looking forward to every class.
Heather,
Twin City Electric & Alarms
Executive Coaching & Consulting - Boston, MA
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