Challenge Your Thinking

The Bottom Line To Peak Performance Vol 7, Issue 35, Jan 10

Managing People in 2010

With the beginning of a new decade comes the optimistic view of a brighter future for our businesses, family, and self. Focus on creating an environment that fosters a positive attitude and watch your employees become more productive. So how can you create that environment? Follow these 3 easy steps:

  1. Focus on catching people doing things "right" instead of only saying something when they make a mistake. When you see someone helping a coworker or going the extra mile for a customer give them praise.
  2. Start a "Wins" board. Create a poster board with all the employees names on it, with columns & dates. When someone does a positive thing, mark it on the board. Keep this board visible for all employees to see.
  3. Eventually annualize the "Wins." If an employee comes up with an idea that reduces costs, put a value to it and annualize the savings. Then write it on the board, put it in your company newsletter, and send them a "Thank You" card or note.

At first it may seem hard to find someone doing things right, mostly because we are not focused on that type of behavior. However, after a couple of days, you will start to see those positive actions more frequently and the attitudes of everyone become more positive.

IMPORTANT: Do not start a "Wins" board and not keep it up to date. It is demoralizing for your staff.

Copyright protected worldwide. Gary Sorrell

In mid-November, 2011, I was just about where I was sales-wise the year before, but I'm happy to say that by sticking to the business plan that Norman and I had worked on over the previous five to six months I reached my short-term goal for the last two months of 2011 and as a result increased total sales for the year by 8%! (and my business usually takes a slight hit in sales during the holiday season). Based on this I set a solid goal set for 2012 and I am extremely confident that I will attain it by using the skills and processes that Norman helped me to set in place. Now that we're halfway through the year I am on track with my goal and my sales to date are up 22.5% from last year! I highly recommend Heritage Hill Partners to any business owner reading this who is so busy with the day to day activities that's there's not enough time for you to plan for the future and grow your business.

Josh Donovan,
South Shore Business Checks & Printing

Executive Coaching & Consulting - Boston, MA

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