"Hey, Jack! That seminar I sent you to last week? Any chance you can give us all an overview at...
No matter how well informed you may become, no matter how much knowledge you acquire in your field, it is...
"If you don't like something, change it. If you can't change it, change your attitude." - Maya Angelou
All customers want and expect superior customer service, and it is all too important that we give it to them.
If you've been in business very long, you've likely heard it all! You know, the irate customer who is going...
The last thing we want to hear during our work day is complaints from customers.
"A financial analyst once asked me if I was afraid of losing control of our organization.
Do you 'manage people' or mentor and support competencies and activities? Here are six 'macro' tips to avoid the pitfalls...
When it comes to business and sales, building a strong relationship is critical.
Vision alone is not enough. Much like a football team that is playing in the Super Bowl, having a game...
I was referred to Norman Gauthier in 1997 by my manager who was also a client of his. I had recently taken a challenging new position within a rapidly growing financial services company. In our first meeting I was amazed at how quickly Norm was able to identify certain behaviors and habits that were impeding success in my new role. We met on several occasions afterwards, following up on and tuning my professional development plan. I began to see results almost immediately, and today look back on this as a soul searching experience that helped charge my career for the next decade. I thoroughly enjoyed these meetings as well, and I know that many of my colleagues in the organization were also benefiting from Norm’s coaching.
I highly recommend Norm to organizations and professionals looking to maximize their potential and who are open to change and having an honest look at themselves. Over the last decade I have kept in touch with Norm. Over time I have observed how he is particularly in tune with how The Organization has evolved amid technological and other changes. He is also genuinely interested in my progress and seeing that I’m maintaining my edge. Whenever we get together, I always learn something new that helps me.
Dan Doherty,
Technical Director Software Development
Executive Coaching & Consulting - Boston, MA
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