"Hey, Jack! That seminar I sent you to last week? Any chance you can give us all an overview at...
No matter how well informed you may become, no matter how much knowledge you acquire in your field, it is...
"If you don't like something, change it. If you can't change it, change your attitude." - Maya Angelou
All customers want and expect superior customer service, and it is all too important that we give it to them.
If you've been in business very long, you've likely heard it all! You know, the irate customer who is going...
The last thing we want to hear during our work day is complaints from customers.
"A financial analyst once asked me if I was afraid of losing control of our organization.
Do you 'manage people' or mentor and support competencies and activities? Here are six 'macro' tips to avoid the pitfalls...
When it comes to business and sales, building a strong relationship is critical.
Vision alone is not enough. Much like a football team that is playing in the Super Bowl, having a game...
Norm guided me through a process of reorganizing my department in a way that engaged and energized the whole team. In many ways, I attribute much of my success as a manager to the lesssons that I learned from him. I learned through the insight he shared and coaching that he was truly interested in my success. His honest, tell it like it is approach, combined with his ability to impart his considerable knowledge using clear messages, was helpful in revealing my current (and hidden) strengths, and also come to grips with areas that need improvement.
A. Waples,
Consulting Manager
Executive Coaching & Consulting - Boston, MA
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