Challenge Your Thinking
Challenge Your Thinking
Satisfied Customers or Loyal Customers! Is there a question?
According to author, Jeffrey Gitomer "Customer Satisfaction is Worthless, Customer Loyalty is Priceless"
The Impact of Generational Change! Are your managers up to the Leadership Challenge?
As a business owner or leader of a Fortune 500 company, chances are you've been living under a rock if...
Super Worker to Leader - How much are these internal transitions costing your Company?
No matter what terminology a company or organization uses, when they promote from within, it typically involves a "Super Worker"...
Seven Ways to Stop "Selling" and Start Building Relationships
Sometimes we can all use a friendly reminder to keep us from backsliding into old ways of thinking about selling...
Listen to Suggestions
If you are up to your ears in a stressful situation, it becomes difficult to think clearly.
Attitudes Affect Everything We Do
Attitudes determine the way we treat people. They affect the way we perceive change.
The Value of a Coaching Relationship
Sometimes people confuse coaches with traditional consultants. Unconsciously, people ask coaches to give advice.
Authority vs. Power
Successful leaders are individuals with high levels of personal power.
Creating a New Standard of Excellence - Six Things You Can Do
Below are six steps that you can take to continue to raise your own standards of excellence.
Working With The New Generation
I've heard them called by many names as of late: Generation Y, Gen Y, The Plug-and-Play Generation, The Gotta-Feel-Good Generation.
I work for an Electrical Contracting business where I took part in the Customer Loyalty Training led by Norm Gauthier. I have been working in the customer service industry for over 20 years and felt I didn’t need this training. However, I ended up not only attending, but looking forward to every class.
Heather,
Twin City Electric & Alarms
Executive Coaching & Consulting - Boston, MA
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