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Peak Performance Blog
Peak Performance Blog
I work for an Electrical Contracting business where I took part in the Customer Loyalty Training led by Norm Gauthier. I have been working in the customer service industry for over 20 years and felt I didn’t need this training. However, I ended up not only attending, but looking forward to every class.
— Heather,
Twin City Electric & Alarms
What’s Holding You Back… from hiring an Executive Coach?
It’s tough to be aware of your blind spots without help. You know your hard work has paid off, and you feel like you’re doing well in your field. But there is something you can’t put your finger on that’s standing in the way of you and that next level of achievement. ...I Want to take my business to the next level…But!
We often hear a business owner say “I want to take my business to the next level, *But*!” Some of the more common buts go like this…But, I’m concerned that some of the people who work for me don’t have what it takes. They have difficulty following procedures, spend time on unimportant tasks, and have trouble thinking for themselves, let alone out of the box. And, they look to me for all of the important answers. ...A Customer Driven Organization
In a quest to maintain market position, business leaders are realizing that one of the areas where they can improve profits, as well as market position is by creating a customer-driven organization. ...A Startling Fact about How to Stop Communication Disasters with One Question
Too often, we are only half listening to what people are saying. This is because we believe we know what the other person is going to say or because our mind is on something else. Sometimes we think we understood, but don't clarify to find out if in fact we did hear it right. ...The Unbeatable Laws of Customer Service
*Your business can't survive without customers. * That's the number one law of customer service. If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 laws that will put you on top. ...Self-Leadership! Paying attention to your strengths…
Most people think about leading others when they hear or read the term “Leadership,” but self-leadership is where it starts. How can you lead others on the job or at home if you are not effectively living your own life? When I work with clients on leadership development, a large part of the effort is focused on understanding what they are best at and exploring ways to leverage those strengths to perform at a higher level. ...What about your own work/life balance?
*Top Ten Tips for Balance…*In my never ending quest to find the best work/life balance for me, I have had the opportunity to learn countless lessons from people I’ve worked with, friends and others. Many of the lessons and tips I’ve learned have been hard-fought. And so, with the use of David Letterman’s famous “Top Ten,” here are my top ten tips on getting to balance…. * *...Self-Leadership! “Illumination is 80% of Remediation”
Most people think about leading others when they hear or read the term “Leadership,” but it’s really about self-leadership. How can you lead others on the job or at home if you are not effectively living your own life? When I work with clients on leadership development, we typically start by exploring two key areas of their performance. The 1st is, discovering what they are the best at, or their strengths and 2nd, how authentic they are as a person. ...What’s up with all this Self Improvement & Goal Setting stuff?
It seems you can’t go anywhere without someone asking you what your goals are! What’s up with that? You want to buy life insurance…what are your goals for the future? You want a financial plan… what are your goals? You say you want to sell your business, what are your goals and strategy for the future? It’s gotten so bad that I turned on the TV, and on the way to another channel, I listened to a 350 lb. ...What kind of letter would you send to…A NEW LEADER?
What kind of letter would you write to a new leader? Authors Larry Bossidy and Ram Charam in their book “Execution…The discipline of Getting Things Done” included a letter to a new leader. The letter not only outlines the points of the book, but also represents what can be described as a path to organizational excellence. A leader’s responsibility is to bring the critical elements of an organization together – its people, strategies, and operations. ...Executive Coaching & Consulting - Boston, MA
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